1. Acceptance of Terms

By accessing or using NoteMate ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

We reserve the right to modify these Terms at any time. Your continued use of the Service after any changes constitutes acceptance of the modified Terms.

2. Service Description

NoteMate is an AI-powered audio transcription and summarization service that allows you to:

Upload or record audio files
Generate transcripts from audio using AI technology
Create summaries and extract action items in various formats
Organize and manage your meeting notes

2.1 Subscription Plans

We offer the following subscription plans:

Free: Limited monthly minutes and recording length
Starter: Increased limits for regular users
Premium: Higher limits and additional features
Professional: Maximum limits and priority processing

Plan features, limits, and pricing are subject to change. Current plan details are available on our pricing page.

2.2 Usage Limits

Each subscription plan has specific limits:

Monthly transcription minutes
Maximum recording length per file
File size restrictions (maximum 500MB per audio file)

Exceeding your plan limits may result in service restrictions until your usage resets or you upgrade your plan.

3. User Responsibilities

3.1 Account Information

You are responsible for:

Providing accurate and complete account information
Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access

3.2 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Upload, transmit, or process any content that is illegal, harmful, threatening, abusive, or violates any laws
Upload content that infringes on intellectual property rights, privacy rights, or other rights of others
Upload malicious software, viruses, or code
Attempt to gain unauthorized access to the Service or other users' accounts
Interfere with or disrupt the Service or servers
Use the Service to violate any applicable laws or regulations
Use automated systems to access the Service without permission
Share your account credentials with others
Resell or redistribute the Service without authorization

3.3 Content Responsibility

You are solely responsible for the content you upload and process through the Service. You represent and warrant that:

You have the right to upload and process the content
The content does not violate any laws or third-party rights
You have obtained necessary permissions for any third-party content

4. Subscription Terms

4.1 Plan Features

Subscription plans include specific features and limits as described on our pricing page. Features and limits may vary by plan tier.

4.2 Billing and Payment

If applicable to your plan:

Subscription fees are billed in advance on a monthly basis
All fees are non-refundable except as required by law
You are responsible for all applicable taxes
We reserve the right to change pricing with 30 days' notice

4.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until the end of your billing period.

4.4 Usage Limits and Overages

If you exceed your plan's monthly limits:

You may be unable to process additional audio until your usage resets
You may upgrade your plan to access higher limits
Usage resets at the beginning of each billing cycle

5. Intellectual Property

5.1 Your Content

You retain all ownership rights to the audio files, transcripts, summaries, and other content you create using the Service. By using the Service, you grant us a limited license to:

Process and store your content to provide the Service
Transmit your content to third-party AI services (OpenAI, AssemblyAI) for processing
Store your content in our systems

5.2 Service and Platform

The Service, including all software, technology, designs, and content (excluding your user content), is owned by NoteMate and protected by intellectual property laws. You may not:

Copy, modify, or create derivative works of the Service
Reverse engineer or attempt to extract source code
Remove or alter any copyright or proprietary notices

5.3 AI-Generated Content

Transcripts and summaries generated by AI services are based on your input. You own the output, but acknowledge that:

AI-generated content may not be 100% accurate
Similar inputs may produce similar outputs
We do not claim ownership of AI-generated content

6. Limitations of Liability

6.1 Service Availability

We strive to provide reliable service but do not guarantee:

Uninterrupted or error-free service
That the Service will be available at all times
That errors will be corrected immediately

We are not liable for any downtime, service interruptions, or technical issues.

6.2 Transcription Accuracy

While we use advanced AI technology, we do not guarantee:

100% accuracy of transcriptions
Perfect summarization quality
Correct identification of speakers or action items

You are responsible for reviewing and verifying the accuracy of transcripts and summaries.

6.3 Data Loss

We implement backup and security measures, but we are not liable for:

Loss or corruption of your data
Unauthorized access to your account
Data loss due to technical failures

You are responsible for maintaining backups of important content.

6.4 Third-Party Services

Our Service depends on third-party AI providers (OpenAI, AssemblyAI). We are not liable for:

Failures or errors of third-party services
Changes to third-party service terms or pricing
Data handling by third-party services

6.5 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTEMATE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

7. Termination

7.1 Termination by You

You may terminate your account at any time by:

Deleting your account through account settings
Contacting us to request account deletion

Upon termination, your access to the Service will cease immediately.

7.2 Termination by Us

We may suspend or terminate your account if:

You violate these Terms of Service
You engage in fraudulent or illegal activity
You fail to pay applicable fees (if any)
We discontinue the Service

7.3 Data Retention After Termination

After account termination:

Your account data will be deleted within 30 days
You may request immediate deletion by contacting us
Some data may be retained longer if required by law
Backup copies may exist for a limited time

8. Indemnification

You agree to indemnify and hold harmless NoteMate, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content you upload or process through the Service

9. Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

9.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in United Kingdom.

9.3 Informal Resolution

Before filing a formal legal claim, you agree to contact us at support@note-mate.app to attempt to resolve the dispute informally.

10. General Provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NoteMate regarding the Service.

10.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

10.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

10.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

10.5 Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service. Continued use after changes constitutes acceptance.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@note-mate.app
Address: NoteMate, United Kingdom