Support
We're here to help! Get in touch with our support team or find answers to common questions.
Response Time
We typically respond to support requests within 24-48 hours during business days.
Frequently Asked Questions
Click "Sign in" on the homepage, then click "Forgot your password?" Enter your email address and we'll send you instructions to reset your password.
We support common audio formats including MP3, WAV, M4A, OGG, and WebM. Audio files can be up to 500MB in size.
Our AI-powered transcription service provides high-quality transcriptions. Accuracy depends on audio quality, background noise, and speaker clarity. We recommend reviewing transcripts for important content.
Yes! You can upgrade or downgrade your subscription plan at any time through your account settings. Changes take effect immediately, and billing is prorated accordingly.
To delete your account and all associated data, please contact us at support@note-mate.app. We'll process your request within 30 days.
If you exceed your plan's monthly limit, you'll need to wait until your usage resets at the beginning of the next billing cycle, or upgrade to a plan with higher limits.
What to Include in Your Support Request
To help us assist you more quickly, please include:
- Your account email address
- A clear description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages (if applicable)
- Your subscription plan (if relevant)